I just read a great article on how to satisfy customer complaints. it made me realize that sometimes I may sound more like a big business such as the Gap then a small handmade business. I need to make my responses more personal to the customer. It gives some good tips and insights as well on how to avoid the big business sound and frustrations. To read more follow me:
http://www.handmadeology.com/how-to-satisfy-a-customer-complaint/?utm_source=feedburner&utm_medium=email&utm_campaign=Feed:+handmadeologytoday+(Handmadeology)
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