daniellexo — Monday, December 20th, 2010
1. First compare the shipping address on file with the address reflected on your shipping receipt. Next, check that address with your buyer.
2. Respond to your buyer as soon as possible with all of the pertinent information about their shipment. This can include the exact date you shipped the package, as well as proof of shipping, like a USPS Delivery Confirmation number or a FedEx or UPS tracking number. A quick response will ease the buyer’s mind.
3. Keep up to date with shipping delays. Did you know severe wintry weather is causing delays in the UK right now? If you have buyers contacting you about their packages, being up to date on affected postal services in the countries you’ve recently shipped to can help you explain delays. Shipping through USPS? Check out their mail service updates.
If your shipping snafu escalates, be sure to read this Service Tips for Sellers post. It could help you change a negative experience into a positive one.
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